Secret Shopping, or Mystery Shopping as many call it, can take on many forms. The most common requests pertain to assessing customer service, sales ability and adherence to procedures.
PEI’s highly skilled Shoppers, many whom are licensed Private Investigators, are trained to notice even the smallest details. Objective reports allow you to see what your customers are seeing: clean environments; friendly, helpful staff; error-free cash handling; safety (liability) concerns; etc. We are also capable of performing ID checking for alcohol and tobacco products.
PEI’s Secret Shopping clientele ranges across a broad spectrum:
- Convenience Stores
- Grocery Stores
- Property Management
- Furniture/Specialty Retail
- Jewelry Stores
- Automotive Dealerships
Reporting format can be customized for your particular business, or you can use one of our pre-designed forms. Cost varies by intent, volume and location. Please call PEI at (414) 256-3600 or toll-free at (888) 734-2727 for more information or to set up Secret Shopping for your business!